Spa Etiquette & Essential Information

ARRIVAL TIME 

We recommend arriving at least 30 minutes prior to your scheduled appointment to allow time for you to decompress and begin your journey of relaxation. Late arrivals may result in a shortened treatment time to ensure the smooth flow of appointments for all guests. 

RELAXATION AREAS 

Unwind in the serene ambiance of our Relaxation Lounge, where you can enjoy organic teas and nourishing refreshments designed to enhance your wellness experience. For an added moment of peace, our Outdoor Terrace offers an intimate retreat, surrounded by the natural beauty of La Jolla and the soothing ocean breeze. 

FITNESS AND POOL ACCESS 

As part of your spa experience, we are pleased to offer exclusive access to our oceanfront pool with panoramic views of La Jolla Shoreline, as well as our fully equipped fitness center – designed to complement your rejuvenation journey. 

HEALTH CONDITIONS 

Your safety and wellbeing are our priority. Please share any health conditions, allergies, or injuries when booking so we can tailor your treatments to your needs, ensuring the utmost comfort. 

GRATUITIES 

For your convenience, an automatic gratuity of 22% is applied to each service and reflected in the total. This amount can be adjusted upon request at the time of check-out. Additional gratuities for exceptional service are at your discretion. 

CANCELLATION POLICY 

To ensure the best experience for all guests, we kindly request 24 hours’ notice for cancellations or changes. Cancellations within 24 hours or no-shows will incur the full charge of the treatment. For group bookings, a different cancellation policy may apply. 

SPA ATTIRE 

We provide luxurious robes, slippers, and premium personal care products for your comfort. Our expert therapists will ensure your privacy throughout your treatment with professional draping techniques. For your peace of mind, please refrain from bringing jewelry or valuables, as we cannot be held responsible for any lost or forgotten items. 

SPA ETIQUETTE 

To preserve the tranquility of our sanctuary, we ask that you respect the privacy and serenity of fellow guests. In the spirit of relaxation, we encourage a digital detox during your visit. Please silence and store all devices to fully disconnect and immerse yourself in the peaceful environment. Our spa spaces are designed to nurture your wellbeing, and we appreciate your mindfulness in maintaining a serene atmosphere. Please note, the spa is accessible to guests aged 18 and older.